SupportCandy – Usergroup is an essential extension for managing support requests from organizations or companies where multiple individuals need access to each other’s tickets. It enables administrators to group users together so a designated supervisor can oversee all communications from their team. This creates a professional B2B support environment within your WordPress site.
WPExclusive members get access to Usergroup as part of a full plugin and theme library — plans from $9.99/month. See the full supportcandy collection →
What Is SupportCandy – Usergroup?
SupportCandy – Usergroup is developed by supportcandy and is a support plugin for WordPress. It belongs to the support category on WPExclusive, alongside other tools for improving customer relations and ticket efficiency.
The plugin solves the problem of ticket isolation in corporate environments. It is designed for help desks that service organizations where employees need to see the progress of tickets submitted by their colleagues.
SupportCandy – Usergroup Features
The feature set is built around providing hierarchical ticket access and group-based organization for high-volume support desks.
Group Hierarchy and Supervision
You can create unlimited usergroups with unlimited members to mirror any company structure. A supervisor can be assigned to each group, granting them the authority to manage and view all tickets created by their group members. This is vital for support workflows involving team leads or department heads who require oversight.
Customizable Group Data
The plugin allows you to create custom fields specifically for usergroups. This enables you to store and display specialized information like company phone numbers, physical addresses, or corporate websites directly within the group profile. These fields can be used to identify exactly which organization a ticket originated from during the troubleshooting process.
Advanced Filtering and UI
Usergroup data is integrated into the primary ticket list for better administrative visibility. Agents can show usergroups as a column in the ticket list and use built-in filters to isolate tickets from specific companies. If allowed by settings, agents also have the permission to modify the usergroup associated with specific tickets as needed.
Pricing
Check current pricing on the Usergroup sales page — WPExclusive members access it as part of their plan.
| Plan | Price | Sites | Includes |
|---|---|---|---|
| Personal | $79 | 1 Site | All Extensions + Updates |
| Professional | $149 | 5 Sites | All Extensions + Updates |
| Agency | $299 | 20 Sites | All Extensions + Updates |
| WPExclusive Membership | From $9.99/month | Unlimited | Usergroup + full library |
For developers managing multiple sites, a WPExclusive membership covers Usergroup plus hundreds of other plugins and themes — usually less than one premium license.
Latest Version
The current version is 3.2.5. The plugin receives regular updates to ensure compatibility with WordPress and the core SupportCandy framework. WPExclusive updates plugin files promptly after each release.
How to Install
- Download the Usergroup .zip from your WPExclusive member account
- In WordPress: Plugins → Add New → Upload Plugin
- Select the .zip and click Install Now → Activate
- Navigate to Support → Settings → Usergroup to begin creating your groups
- Go to Ticket Widgets to enable the Usergroup widget on ticket pages
Use Cases
B2B Support Desks
Companies providing technical services to other businesses use Usergroup to allow corporate clients to share ticket history among employees. This falls under the broader support use case for managed service providers.
Client Account Management
Organizations with multiple departments can use the plugin to ensure that only designated supervisors see the billing or sensitive technical tickets of their respective teams.
Agencies and Developers Managing Multiple Client Sites
Professional developers can provide high-tier help desk solutions for their clients by including group-based permissions, which normally require expensive enterprise software subscriptions. Using WPExclusive makes this affordable across dozens of client installations.
Pros and Cons
✅ Strengths
- Supports unlimited usergroups and members per group
- Supervisor role allows for efficient team-based ticket monitoring
- Custom fields can be specifically tailored for organizations
⚠️ Limitations
- Requires the core SupportCandy plugin to be installed and active
- Developer auto-updates require an active license key. WPExclusive publishes updates manually when new versions are released.
Is SupportCandy – Usergroup GPL Licensed?
Yes. SupportCandy – Usergroup is distributed under the GNU General Public License (GPL) — the same license that governs WordPress itself. GPL gives any user the legal right to use, study, share, and redistribute the software. This is the legal framework that makes WPExclusive’s membership model possible.
WPExclusive distributes 100% original, unmodified files — the same release the developer publishes. No injected code, no alterations, no security risks.
Get SupportCandy – Usergroup on WPExclusive
WPExclusive membership starts at $9.99/month, $87/year, or $149 lifetime — giving you SupportCandy – Usergroup plus every plugin and theme in the library, on unlimited sites.
Explore the full supportcandy collection → or browse all WordPress plugins →
Frequently Asked Questions
What does SupportCandy – Usergroup do?
SupportCandy – Usergroup allows you to create groups of users or companies so that supervisors can manage all tickets created by their group members. Usergroup helps support desks handle B2B interactions more professionally by enabling shared ticket visibility.
Is SupportCandy – Usergroup free?
The plugin is a premium extension. While there may be a free version of the core SupportCandy plugin, this add-on is available via WPExclusive in plans from $9.99/month.
What is the latest version of SupportCandy – Usergroup?
The current version is 3.2.5. The plugin is actively maintained — WPExclusive members always receive the most current release.
How much does SupportCandy – Usergroup cost?
Retail yearly plans range from $79 to $299. Via WPExclusive, it is included in plans from $9.99/month.
Is it legal to use SupportCandy – Usergroup via WPExclusive?
The plugin is GPL licensed, which explicitly permits redistribution. WPExclusive provides original, unmodified files — fully within GPL terms.
Can I add custom information to companies in SupportCandy – Usergroup?
Yes, Usergroup allows you to create custom fields for organizations to store phone numbers, addresses, and other pertinent company metadata.
