SupportCandy – Agentgroup is a specialized extension that allows helpdesk administrators to create groups of agents to whom tickets can be assigned just like individual agents. Every agent within the group can manage tickets assigned to the group, ensuring high availability and faster response times. This plugin is essential for teams that need to distribute support loads across departments or specific shifts.
WPExclusive members get access to Agentgroup as part of a full plugin and theme library — plans from $9.99/month. See the full supportcandy collection →
What Is SupportCandy – Agentgroup?
SupportCandy – Agentgroup is developed by supportcandy and is a support plugin for WordPress. It is designed to extend the core ticketing system by introducing team-based workflows rather than relying solely on individual assignments. It belongs to the support category on WPExclusive, alongside other tools for customer service optimization.
The plugin solves the bottleneck created when tickets are assigned to a single person who might be offline or busy. By using agent groups, any available team member can pick up and resolve issues without delay.
SupportCandy – Agentgroup Features
The core feature set is built around team coordination and ticket distribution logic.
Group-Based Ticket Assignment
Administrators can create unlimited groups based on category, department, or technical expertise. Once a ticket is assigned to an agent group, it functions exactly like an individual assignment in terms of visibility. This enables a “pick and pull” workflow in support environments where the first available agent takes action.
Supervisory Controls
The plugin allows for the designation of specific agents as group supervisors. Supervisors have the authority to see and manage all tickets assigned to their group. If a supervisor needs to delegate, they can assign tickets to specific members within their group while maintaining overall oversight of the ticket’s progress.
Automated Email Notifications
When a ticket is assigned to a group, the notification system triggers emails to all members within that group. This ensures that no request goes unnoticed. The recipient setting for “Assigned Agent” automatically expands to include every individual registered under that specific agent group.
Pricing
Check current pricing on the Agentgroup sales page — WPExclusive members access it as part of their plan.
| Plan | Price | Sites | Includes |
|---|---|---|---|
| Personal | $79/yr | 1 Site | All Extensions + Support |
| Professional | $149/yr | 5 Sites | All Extensions + Support |
| Agency | $299/yr | 20 Sites | All Extensions + Support |
| WPExclusive Membership | From $9.99/month | Unlimited | Agentgroup + full library |
For developers managing multiple sites, a WPExclusive membership covers Agentgroup plus hundreds of other plugins and themes — usually less than one premium license.
Latest Version
The current version is 3.1.3 according to the latest vendor documentation. The plugin receives regular updates to maintain compatibility with WordPress 5.6 and above. WPExclusive updates plugin files promptly after each release.
How to Install
- Download the Agentgroup .zip from your WPExclusive member account
- In WordPress: Plugins → Add New → Upload Plugin
- Select the .zip and click Install Now → Activate
- Navigate to SupportCandy > Agentgroups to start creating your first team.
- Assign agents to the group and designate a supervisor if necessary.
Use Cases
Departmental Ticket Management
Larger organizations can create groups for Sales, Billing, and Technical Support. This allows tickets to be routed to the correct department support queue where any qualified agent can provide assistance.
Shift-Based Operations
If your helpdesk operates 24/7, you can create groups for different time zones or shifts. This ensures that the agents on duty are the ones receiving the notifications and managing the active ticket volume.
Agencies and Developers Managing Multiple Client Sites
Developers setting up complex helpdesks for clients benefit from the flexibility of team assignments. WPExclusive provides the ability to test and deploy these sophisticated workflows across multiple client projects without individual license costs.
Pros and Cons
✅ Strengths
- Eliminates individual agent bottlenecks by sharing ticket responsibility.
- Group supervisor roles provide high-level visibility for management.
- Native integration with existing SupportCandy notification systems.
⚠️ Limitations
- Requires the core SupportCandy plugin to be active and configured.
- Supervisors must keep tickets assigned to the group to maintain visibility if they delegate tasks.
- Developer auto-updates require an active license key. WPExclusive publishes updates manually when new versions are released.
Is SupportCandy – Agentgroup GPL Licensed?
Yes. SupportCandy – Agentgroup is distributed under the GNU General Public License (GPL) — the same license that governs WordPress itself. GPL gives any user the legal right to use, study, share, and redistribute the software. This is the legal framework that makes WPExclusive’s membership model possible.
WPExclusive distributes 100% original, unmodified files — the same release the developer publishes. No injected code, no alterations, no security risks.
Get SupportCandy – Agentgroup on WPExclusive
WPExclusive membership starts at $9.99/month, $87/year, or $149 lifetime — giving you SupportCandy – Agentgroup plus every plugin and theme in the library, on unlimited sites.
Explore the full supportcandy collection → or browse all WordPress plugins →
Frequently Asked Questions
What does SupportCandy – Agentgroup do?
SupportCandy – Agentgroup is a support extension that enables team-based ticket assignments. It allows you to create agent groups so that tickets can be managed collaboratively by multiple staff members rather than being locked to a single person.
Is SupportCandy – Agentgroup free?
Agentgroup is a premium extension of the SupportCandy plugin. While the core plugin has a free version, this specific add-on is available through WPExclusive memberships starting at $9.99/month.
What is the latest version of SupportCandy – Agentgroup?
The current version is 3.1.3. The plugin is actively maintained — WPExclusive members always receive the most current release.
How much does SupportCandy – Agentgroup cost?
Retail plans start at $79/year for a single site. Via WPExclusive, it is included in plans from $9.99/month.
Is it legal to use SupportCandy – Agentgroup via WPExclusive?
The plugin is GPL licensed, which explicitly permits redistribution. WPExclusive provides original, unmodified files — fully within GPL terms.
How do notifications work in SupportCandy – Agentgroup?
When a ticket is assigned to a team, the plugin automatically notifies every agent in that group who has the “Assigned Agent” recipient status enabled in their settings.
