SupportCandy – Schedule Tickets is a specialized WordPress add-on that enables the automatic creation of support tickets at predefined recurring intervals. This tool ensures that routine maintenance tasks, website backups, and periodic inspections are never overlooked by generating tickets for agents on a fixed schedule. It eliminates the need for manual task entry for repetitive organizational workflows.
WPExclusive members get access to Schedule Tickets as part of a full plugin and theme library — plans from $9.99/month. See the full supportcandy collection →
What Is SupportCandy – Schedule Tickets?
SupportCandy – Schedule Tickets is developed by supportcandy and is a support plugin for WordPress. It serves as an extension to the core helpdesk system, focusing on task automation and reliability. It belongs to the support category on WPExclusive, alongside other tools for customer service management.
The plugin solves the problem of forgetting routine administrative tasks by converting them into trackable support tickets. It is designed for helpdesk administrators and project managers who need to ensure their team addresses recurring maintenance duties like clockwork.
SupportCandy – Schedule Tickets Features
The core feature set of this add-on focuses on deep configuration for ticket automation and timing.
Advanced Recurrence Logic
Schedule Tickets provides four primary recurrence periods: daily, weekly, monthly, and yearly. Users can define specific patterns such as every X working days, every Monday and Wednesday, or the second Friday of every month. This granular control allows for complex scheduling that matches specific business operating hours and maintenance cycles.
Automated Ticket Generation
When a scheduled interval is reached, the plugin automatically populates a new ticket using predefined templates. Administrators can pre-select custom ticket fields and agent-only fields to ensure the ticket contains all necessary instructions for the assigned team. This ensures consistency across every recurring task created within the support environment.
Flexible Lifecycle Control
Users maintain full control over when the automation sequence begins and ends. Schedule Tickets allows for a specific start date and offers three ending conditions: no end date for indefinite tasks, ending after a specific number of occurrences, or ending on a fixed calendar date. This is useful for fixed-term service contracts or temporary project cycles.
Pricing
Retail pricing for the SupportCandy suite ranges from $79 to $299 per year depending on the tier. Check current pricing on the Schedule Tickets sales page — WPExclusive members access it as part of their plan.
| Plan | Price | Sites | Includes |
|---|---|---|---|
| Personal Plan | $79/year | 1 Site | All Extensions + Support |
| Professional Plan | $149/year | 5 Sites | All Extensions + Support |
| Agency Plan | $299/year | 20 Sites | All Extensions + Support |
| WPExclusive Membership | From $9.99/month | Unlimited | Schedule Tickets + full library |
For developers managing multiple sites, a WPExclusive membership covers Schedule Tickets plus hundreds of other plugins and themes — usually less than one premium license.
Latest Version
The current version is 3.1.2. The plugin receives regular updates to ensure compatibility with the WordPress core and the main SupportCandy engine. WPExclusive updates plugin files promptly after each release.
How to Install
- Download the Schedule Tickets .zip from your WPExclusive member account
- In WordPress: Plugins → Add New → Upload Plugin
- Select the .zip and click Install Now → Activate
- Navigate to Support → Settings → Schedule Tickets to begin configuration
- Create your first scheduled ticket template by defining the recurrence period and field data
Use Cases
Website Maintenance and Backups
Digital agencies can use Schedule Tickets to generate weekly tickets for site backups or security audits within their support helpdesk. This ensures agents are notified to perform manual health checks on a regular basis without manual intervention from management.
Facility Management
Organizations managing physical premises can schedule tickets for daily cleaning or monthly equipment inspections. By pre-filling agent-only fields, the generated tasks provide specific checklists that staff must follow and close out within the system.
Agencies and Developers Managing Multiple Client Sites
Developers handling dozens of client installs can deploy this add-on to standardize internal workflows. With a WPExclusive membership, you can use Schedule Tickets across an unlimited number of client installations to maintain service level agreements (SLAs) without incurring individual site license costs.
vs Alternatives
| Feature | Schedule Tickets | Workflows |
|---|---|---|
| Primary Action | Time-based creation | Event-based automation |
| Recurrence Logic | Daily/Weekly/Monthly | Conditional Triggers |
| Starting Price | $79 (Bundled) | $79 (Bundled) |
| Available on WPExclusive | ✅ Yes | ✅ Yes |
Browse the full support plugins on WPExclusive →
Pros and Cons
✅ Strengths
- Precise working-day logic for professional environments
- Supports custom ticket fields and agent-only visibility settings
- Automatic population of ticket details using predefined templates
⚠️ Limitations
- Requires the core SupportCandy plugin to be installed and active
- Limited to internal task creation rather than external client-facing triggers
- Developer auto-updates require an active license key. WPExclusive publishes updates manually when new versions are released.
Is SupportCandy – Schedule Tickets GPL Licensed?
Yes. SupportCandy – Schedule Tickets is distributed under the GNU General Public License (GPL) — the same license that governs WordPress itself. GPL gives any user the legal right to use, study, share, and redistribute the software. This is the legal framework that makes WPExclusive’s membership model possible.
WPExclusive distributes 100% original, unmodified files — the same release the developer publishes. No injected code, no alterations, no security risks.
Get SupportCandy – Schedule Tickets on WPExclusive
WPExclusive membership starts at $9.99/month, $87/year, or $149 lifetime — giving you SupportCandy – Schedule Tickets plus every plugin and theme in the library, on unlimited sites.
Explore the full supportcandy collection → or browse all WordPress plugins →
Frequently Asked Questions
What does SupportCandy – Schedule Tickets do?
SupportCandy – Schedule Tickets is a support automation add-on used to generate recurring tasks. Schedule Tickets creates helpdesk tickets automatically on a daily, weekly, monthly, or yearly basis according to your configuration.
Is SupportCandy – Schedule Tickets free?
This is a premium add-on that requires a license from the developer. However, WPExclusive members can access the full version through their membership starting from $9.99/month.
What is the latest version of SupportCandy – Schedule Tickets?
The current version is 3.1.2. The plugin is actively maintained — WPExclusive members always receive the most current release.
How much does SupportCandy – Schedule Tickets cost?
Retail bundles including this add-on start at $79/year. Via WPExclusive, it is included in plans from $9.99/month.
Is it legal to use SupportCandy – Schedule Tickets via WPExclusive?
The plugin is GPL licensed, which explicitly permits redistribution. WPExclusive provides original, unmodified files — fully within GPL terms.
Can I use custom fields with SupportCandy – Schedule Tickets?
Yes, Schedule Tickets supports both standard ticket form fields and agent-only fields. This allows you to include specific metadata in every automatically generated task.
