SupportCandy – Satisfaction Survey is a WordPress extension designed to collect customer feedback and ratings for each individual support ticket. With over 10,000 users across the platform, it is a vital tool for measuring support desk performance. This add-on allows administrators to automate quality control by prompting users for their experience after a ticket is resolved.
WPExclusive members get access to Satisfaction Survey as part of a full plugin and theme library — plans from $9.99/month. See the full SupportCandy collection →
What Is SupportCandy – Satisfaction Survey?
SupportCandy – Satisfaction Survey is developed by supportcandy and is a support plugin for WordPress. It belongs to the support category on WPExclusive, alongside other tools for ticket management and helpdesk automation.
Many businesses struggle to identify which support agents are performing well and where the service is failing. Satisfaction Survey solves this by automating the feedback loop, sending survey requests exactly when a customer is most likely to respond.
SupportCandy – Satisfaction Survey Features
The feature set is built around a frictionless feedback flow that captures data immediately upon interaction.
Automated Email Requests
Administrators can configure the plugin to send survey emails after a specific number of hours or days following a ticket closure. You can set multiple email templates for different scenarios or departments. These emails include direct rating links such as Terrible, Bad, Good, and Excellent for one-click responses within the support environment.
Interactive Rating System
Ratings are registered in the ticket as soon as a customer clicks a link, regardless of whether they are logged into the site. After selecting a rating, users are redirected to a conversion page. Here, they can submit optional written feedback to provide context for their score, which is then stored directly within the ticket data.
Unified Admin Management
Satisfaction Survey adds a dedicated “Customer Feedback” menu to the WordPress dashboard. This interface lists all ratings and allows administrators to filter the results by specific scores like “Good” or “Bad”. This helps managers quickly identify tickets that require follow-up or additional attention from senior staff.
Customization and Notifications
The plugin allows for complete customization of rating labels and confirmation text. You can add, modify, or delete rating categories to match your brand’s voice. Furthermore, the system can trigger email notifications for both the initial rating and any subsequent written feedback provided by the customer.
Pricing
Retail pricing for the extension is included in the SupportCandy bundles. Check current pricing on the Satisfaction Survey sales page — WPExclusive members access it as part of their plan.
| Plan | Price | Sites | Includes |
|---|---|---|---|
| Personal | $79/yr | 1 Site | All Extensions |
| Professional | $149/yr | 5 Sites | All Extensions |
| Agency | $299/yr | 20 Sites | All Extensions |
| WPExclusive Membership | From $9.99/month | Unlimited | Satisfaction Survey + full library |
For developers managing multiple sites, a WPExclusive membership covers Satisfaction Survey plus hundreds of other plugins and themes — usually less than one premium license.
Latest Version
The current version is 3.2.5. WPExclusive updates plugin files promptly after each release to ensure compatibility with the latest versions of WordPress and PHP.
How to Install
- Download the Satisfaction Survey .zip from your WPExclusive member account
- In WordPress: Plugins → Add New → Upload Plugin
- Select the .zip and click Install Now → Activate
- Navigate to SupportCandy → Settings and locate the Satisfaction Survey tab to configure your first email template.
Use Cases
Quality Assurance for Support Teams
Managers can use the feedback filter to review tickets marked as “Terrible” or “Bad”. This is essential in a support environment to identify training gaps among agents and improve customer retention.
Automatic Satisfaction Tracking
By setting an automatic delay for survey emails, businesses can give users enough time to evaluate the support received without manually having to follow up on every closed ticket.
Agencies and Developers Managing Multiple Client Sites
Agencies can deploy this across all client support portals to provide monthly satisfaction reports. Accessing it via WPExclusive allows for unlimited site deployments without per-site license fees.
Pros and Cons
✅ Strengths
- One-click rating links work without requiring the user to be logged in.
- Ratings are integrated directly into the core ticket widget for easy viewing.
- Highly customizable rating labels and automated schedule triggers.
⚠️ Limitations
- Requires the core SupportCandy plugin to be active on the WordPress site.
- Email templates depend on the host server’s email reliability unless using an SMTP plugin.
- Developer auto-updates require an active license key. WPExclusive publishes updates manually when new versions are released.
Is SupportCandy – Satisfaction Survey GPL Licensed?
Yes. SupportCandy – Satisfaction Survey is distributed under the GNU General Public License (GPL), the same license that governs WordPress itself. GPL gives any user the legal right to use, study, share, and redistribute the software. This is the legal framework that makes WPExclusive’s membership model possible.
WPExclusive distributes 100% original, unmodified files — the same release the developer publishes. No injected code, no alterations, no security risks.
Get SupportCandy – Satisfaction Survey on WPExclusive
WPExclusive membership starts at $9.99/month, $87/year, or $149 lifetime — giving you SupportCandy – Satisfaction Survey plus every plugin and theme in the library, on unlimited sites.
Explore the full supportcandy collection → or browse all WordPress plugins →
Frequently Asked Questions
What does SupportCandy – Satisfaction Survey do?
SupportCandy – Satisfaction Survey is an extension for the SupportCandy helpdesk that collects customer feedback and ratings. Satisfaction Survey automates the process of asking customers about their support experience once a ticket is closed.
Is SupportCandy – Satisfaction Survey free?
This is a premium extension. While there is a core free version of SupportCandy, Satisfaction Survey requires a paid license from the developer or a subscription to WPExclusive starting at $9.99/month.
What is the latest version of SupportCandy – Satisfaction Survey?
The current version is 3.2.5. The plugin is actively maintained — WPExclusive members always receive the most current release.
How much does SupportCandy – Satisfaction Survey cost?
Retail bundles including this extension range from $79 to $299 per year. Via WPExclusive, it is included in plans from $9.99/month.
Is it legal to use SupportCandy – Satisfaction Survey via WPExclusive?
The plugin is GPL licensed, which explicitly permits redistribution. WPExclusive provides original, unmodified files — fully within GPL terms.
How are ratings registered in Satisfaction Survey?
The user clicks a rating link inside an email which registers the choice immediately in the database. Satisfaction Survey then offers a followup page for optional text-based feedback.
