SupportCandy – Reports is an advanced analytics extension that provides detailed statistics and visual performance tracking for the SupportCandy helpdesk. It allows administrators to monitor ticket volumes, response delays, and agent productivity on a customizable timeline. This reporting suite transforms support data into actionable insights to improve helpdesk efficiency.
WPExclusive members get access to SupportCandy Reports as part of a full plugin and theme library — plans from $9.99/month. See the full supportcandy collection →
What Is SupportCandy – Reports?
SupportCandy – Reports is developed by supportcandy and is a support plugin for WordPress. It belongs to the support category on WPExclusive, alongside other tools for customer service management. The plugin serves as a central dashboard for visualizing how a support team handles incoming queries over specific durations.
It solves the challenge of blind-spot management in customer service by quantifying response times and ticket volume. Helpdesk managers use it to identify bottlenecks in ticket resolution and track customer satisfaction trends.
SupportCandy – Reports Features
The reporting architecture is built around visual data representation using line charts, horizontal bars, and detailed data tables.
Performance Metrics and Statistics
Reports generates detailed ticket statistics showing the number of tickets arrived and closed over a selected timeline. It tracks specific time-based metrics including first response time, average response delay, and ticket closing delay. These statistics help teams understand the average duration required to resolve user issues in the support environment.
Custom Field and Category Analysis
The plugin can generate reports for any custom field that contains predefined options, such as categories, priority levels, or dropdown selections. Category reports are displayed using horizontal bars to ensure compatibility across different screen sizes. This allows administrators to see which product areas or ticket types represent the highest volume of support requests.
Advanced Filtering and Exports
SupportCandy Reports includes a robust filtering system where users can apply conditions similar to the main ticket list. Filters can be saved with custom names for one-click access in the future, allowing for segmented analysis of specific departments or categories. Additionally, the plugin provides a print option for all generated reports for offline review.
Integration and SLA Monitoring
The plugin integrates with the Satisfaction Survey addon to display customer ratings and feedback trends visually. It also includes SLA reporting, which identifies the number of tickets that have exceeded Service Level Agreement thresholds within a given period. It helps identify active customers by ordering lists based on total ticket creation volume.
Pricing
Check current pricing on the SupportCandy Reports sales page — WPExclusive members access it as part of their plan.
| Plan | Price | Sites | Includes |
|---|---|---|---|
| Personal | $79/yr | 1 Site | All Extensions + Updates |
| Professional | $149/yr | 5 Sites | All Extensions + Updates |
| Agency | $299/yr | 20 Sites | All Extensions + Updates |
| WPExclusive Membership | From $9.99/month | Unlimited | SupportCandy Reports + full library |
For developers managing multiple sites, a WPExclusive membership covers SupportCandy Reports plus hundreds of other plugins and themes — usually less than one premium license.
Latest Version
The current version is 3.2.0. The plugin receives regular updates to ensure compatibility with recent Chrome versions and the core SupportCandy framework. WPExclusive updates plugin files promptly after each release.
How to Install
- Download the SupportCandy Reports .zip from your WPExclusive member account
- In WordPress: Plugins → Add New → Upload Plugin
- Select the .zip and click Install Now → Activate
- Navigate to Support → Settings → Reports to begin configuration
- Select the custom fields you wish to generate reports for in the General Settings
Use Cases
Optimizing Team Response Times
Managers use the first response delay metric to set benchmarks for support staff. By monitoring these graphs, businesses can determine if they need to hire more agents or adjust shifts to cover peak hours in their support operations.
Identifying High-Risk Product Categories
By filtering ticket statistics by category, companies can identify which specific products or features are causing the most confusion or technical issues. This data allows development teams to prioritize bug fixes or documentation updates based on actual ticket volume.
Tracking Customer Success and SLA Compliance
Businesses with strict resolution guarantees use the SLA report to monitor compliance. This ensures that high-priority tickets are handled within contract terms, preventing service level breaches and maintaining customer trust.
Agencies and Developers Managing Multiple Client Sites
Agencies can use SupportCandy Reports across various client installs to provide monthly performance summaries. A WPExclusive membership makes this cost-effective by allowing deployment on unlimited client sites without individual license costs.
Pros and Cons
✅ Strengths
- Visual dashboard for quick performance overview on various timelines
- Support for custom field reporting including dropdowns and priorities
- Ability to save custom filter views for recurring performance audits
⚠️ Limitations
- Currently lacks granular reports for individual agent performance statistics
- Requires the Satisfaction Survey addon to display customer rating reports
- Developer auto-updates require an active license key. WPExclusive publishes updates manually when new versions are released.
Is SupportCandy – Reports GPL Licensed?
Yes. SupportCandy – Reports is distributed under the GNU General Public License (GPL) — the same license that governs WordPress itself. GPL gives any user the legal right to use, study, share, and redistribute the software. This is the legal framework that makes WPExclusive’s membership model possible.
WPExclusive distributes 100% original, unmodified files — the same release the developer publishes. No injected code, no alterations, no security risks.
Get SupportCandy – Reports on WPExclusive
WPExclusive membership starts at $9.99/month, $87/year, or $149 lifetime — giving you SupportCandy – Reports plus every plugin and theme in the library, on unlimited sites.
Explore the full supportcandy collection → or browse all WordPress plugins →
Frequently Asked Questions
What does SupportCandy – Reports do?
SupportCandy – Reports is a support reporting extension used to track and visualize helpdesk productivity. It provides ticket statistics, response time analysis, and category-based volume reports. Support managers use it to monitor how efficiently their team handles customer inquiries.
Is SupportCandy – Reports free?
SupportCandy – Reports is a premium addon for the SupportCandy plugin. While a free version of the core helpdesk exists, the reporting module is typically sold via premium bundles or individual licenses. Via WPExclusive, it is included in membership plans from $9.99/month.
What is the latest version of SupportCandy – Reports?
The current version is 3.2.0. The plugin is actively maintained — WPExclusive members always receive the most current release after it is verified by our team.
How much does SupportCandy – Reports cost?
Retail pricing starts at $79 for a personal license which includes all extensions. Via WPExclusive, it is included in plans from $9.99/month, offering a more affordable way to access the full suite of addons.
Is it legal to use SupportCandy – Reports via WPExclusive?
The plugin is GPL licensed, which explicitly permits redistribution. WPExclusive provides original, unmodified files — fully within GPL terms and without any legal restrictions on usage or redistribution.
Can SupportCandy – Reports track individual agent efficiency?
SupportCandy Reports currently provides overall team statistics and category data. While it tracks response delays and ticket closing times, individual agent performance reports are not currently part of the active feature set.
