SupportCandy – Print Tickets is a lightweight add-on that lets you generate clean, professional printouts of your helpdesk tickets. It enables agents and customers to download PDF documents of individual support interactions directly from the dashboard. This extension helps support teams maintain physical records and provide customers with offline copies of their inquiries.
WPExclusive members get access to Print Tickets as part of a full plugin and theme library, with plans starting from $9.99/month. See the full SupportCandy collection →
What Is SupportCandy – Print Tickets?
SupportCandy – Print Tickets is developed by supportcandy and is specialized support plugin for WordPress. It belongs to the support category on WPExclusive, alongside other tools for professional customer service management.
The plugin solves the problem of digital-only interaction by providing a standardized way to export ticket data into a printable format. It is ideal for service centers, IT departments, and businesses that require hard copies of support history or service receipts.
SupportCandy – Print Tickets Features
The core feature set is built around document generation and template customization to ensure printed tickets match your brand identity.
Flexible Print Locations
Print Tickets adds functionality to two primary areas of the user interface. If enabled for customers, a print option appears on the “Thank You” page immediately after a ticket is created. Additionally, a print button is integrated into the individual ticket view for both agents and users to access at any time within the support workflow.
Advanced Template Customization
Administrators have full control over the visual layout of the PDF documents. You can customize the header and footer of the print page with company logos or legal disclaimers. The plugin also allows for complete customization of the print body template to include only the necessary ticket fields and conversation history.
Macro Support for Dynamic Content
The plugin supports the use of macros, or placeholders, within the template header, body, and footer. These dynamic tags automatically pull information such as ticket ID, customer name, date, and custom field data into the document. This ensures every printed ticket is accurate without requiring manual entry from the agent.
Pricing
Standard retail pricing for the add-on is typically part of tiered bundles or individual site licenses. Check current pricing on the Print Tickets sales page, though WPExclusive members access it as part of their comprehensive plan.
| Plan | Price | Sites | Includes |
|---|---|---|---|
| Personal | $79 | 1 Site | All Extensions Included |
| Professional | $149 | 5 Sites | All Extensions Included |
| Agency | $299 | 20 Sites | All Extensions Included |
| WPExclusive Membership | From $9.99/month | Unlimited | Print Tickets + full library |
For developers managing multiple sites, a WPExclusive membership covers Print Tickets plus hundreds of other plugins and themes, usually costing less than one premium license from the original vendor.
Latest Version
The current version is 3.1.7. The plugin receives regular updates to maintain compatibility with the latest versions of WordPress and the core helpdesk system. WPExclusive updates plugin files promptly after each developer release.
How to Install
- Download the Print Tickets .zip from your WPExclusive member account
- In WordPress: Plugins → Add New → Upload Plugin
- Select the .zip and click Install Now → Activate
- Navigate to the SupportCandy settings menu to find the Print Ticket configuration tab
- Configure your header, body, and footer templates using the available macros
Use Cases
Internal Record Keeping for IT Teams
IT departments can print physical copies of resolved tickets to attach to hardware or file in department archives. This is useful for teams navigating complex support environments where physical documentation is required by company policy.
Customer Receipts for Service Centers
When a customer submits a repair or support request, they can print the “Thank You” page ticket as a confirmation receipt. This provides them with a tangible reference for their service request number and contact details.
Agencies and Developers Managing Multiple Client Sites
Agencies can deploy Print Tickets across all client helpdesks to improve the professional feel of the support system. A WPExclusive membership makes this cost-effective by allowing installation on unlimited client sites under one flat fee.
vs Alternatives
| Feature | Print Tickets | SupportCandy Workflows |
|---|---|---|
| Print Capability | ✅ Yes | ❌ No |
| Macro Support | ✅ Yes | ✅ Yes |
| PDF Export | ✅ Yes | ❌ No |
| Starting Price | $79 | Included in Bundles |
| Available on WPExclusive | ✅ Yes | ✅ Yes |
Browse the full support plugins on WPExclusive →
Pros and Cons
✅ Strengths
- Direct PDF generation ensures consistent formatting across different printers.
- Macro placeholders allow for highly personalized and data-rich documents.
- Selective activation allows admins to decide if customers or only agents have print access.
⚠️ Limitations
- Requires the core SupportCandy plugin to be installed and active.
- Complex template designs may require basic HTML knowledge for advanced styling.
- Developer auto-updates require an active license key. WPExclusive publishes updates manually when new versions are released.
Is SupportCandy – Print Tickets GPL Licensed?
Yes. SupportCandy – Print Tickets is distributed under the GNU General Public License (GPL), the same license that governs WordPress itself. GPL gives any user the legal right to use, study, share, and redistribute the software. This is the legal framework that makes WPExclusive’s membership model possible.
WPExclusive distributes 100% original, unmodified files; the same release the developer publishes. No injected code, no alterations, and no security risks.
Get SupportCandy – Print Tickets on WPExclusive
WPExclusive membership starts at $9.99/month, $87/year, or $149 lifetime. It provides you with SupportCandy – Print Tickets plus every plugin and theme in the library, for use on unlimited sites.
Explore the full supportcandy collection → or browse all WordPress plugins →
Frequently Asked Questions
What does SupportCandy – Print Tickets do?
SupportCandy – Print Tickets adds PDF generation and print functionality to the SupportCandy helpdesk. Print Tickets allows both users and agents to create physical or digital documents of support conversations.
Is SupportCandy – Print Tickets free?
This is a premium add-on. While there is a free version of the core helpdesk plugin, Print Tickets is accessible via a premium license or WPExclusive membership from $9.99/month.
What is the latest version of SupportCandy – Print Tickets?
The current version is 3.1.7. The plugin is actively maintained and WPExclusive members always receive the most current release.
How much does SupportCandy – Print Tickets cost?
Retail plans start between $79 and $299 depending on site count. Via WPExclusive, it is included in plans from $9.99/month.
Is it legal to use SupportCandy – Print Tickets via WPExclusive?
The plugin is GPL licensed, which explicitly permits redistribution. WPExclusive provides original, unmodified files fully within GPL terms.
Can I customize what appears on the printed version?
Yes, Print Tickets provides full control over the header, body, and footer templates. You can use macros to dynamically include specific ticket details while excluding internal agent notes.
