SupportCandy – Export Ticket is a dedicated extension that enables CSV export functionality for your WordPress helpdesk tickets. Over 10,000 users trust the platform to manage customer queries. This add-on specifically allows administrators and agents to extract ticket data for external analysis or reporting.
WPExclusive members get access to Export Ticket as part of a full plugin and theme library — plans from $9.99/month. See the full supportcandy collection →
What Is SupportCandy – Export Ticket?
SupportCandy – Export Ticket is developed by supportcandy and is a support plugin for WordPress. It belongs to the support category on WPExclusive, alongside other tools for customer service management. The add-on bridge the gap between active ticket management and data portability.
It solves the problem of ticket data being locked within the WordPress database. This is for support teams needing to generate spreadsheets for performance reviews or external record-keeping.
SupportCandy – Export Ticket Features
The feature set is built around providing flexible, filtered data extraction for helpdesk environments.
Smart Filtering and Selective Export
Export Ticket uses the current filter applied to the ticket list page to determine which records are included in the CSV. If you filter for a specific category like “General,” only those tickets are exported. This ensures agents do not have to manually clean large spreadsheets after the download is complete.
Granular Access Control
Administrators can set specific Support Agent Roles permitted to use the export feature. There is also an “All User” option if you want to grant customers the ability to download their own ticket history. The plugin respects existing security settings, ensuring agents only export tickets they are authorized to view.
Field Customization
The plugin allows you to set which fields appear in the export and determine their specific order. While it excludes attachments and full reply threads, it captures all primary ticket fields available in the list view. This makes it ideal for support workflow audits and data migration tasks.
Pricing
Check current pricing on the Export Ticket sales page — WPExclusive members access it as part of their plan.
| Plan | Price | Sites | Includes |
|---|---|---|---|
| Personal | $79/year | 1 Site | All Extensions + Support |
| Professional | $149/year | 5 Sites | All Extensions + Support |
| Agency | $299/year | 20 Sites | All Extensions + Support |
| WPExclusive Membership | From $9.99/month | Unlimited | Export Ticket + full library |
For developers managing multiple sites, a WPExclusive membership covers Export Ticket plus hundreds of other plugins and themes — usually less than one premium license.
Latest Version
The current version is 3.1.6. The plugin is maintained for compatibility with WordPress 5.6 or higher and PHP 7.4. WPExclusive updates plugin files promptly after each release.
How to Install
- Download the Export Ticket .zip from your WPExclusive member account
- In WordPress: Plugins → Add New → Upload Plugin
- Select the .zip and click Install Now → Activate
- Navigate to Support → Settings → Export Tickets to configure permissions.
- Go to the Ticket List and use the “List Actions” menu to start your first export.
Use Cases
Customer Service Performance Audits
Exporting data to Excel allows managers to calculate average resolution times and ticket volume across different categories within the support environment.
Client Reporting for Agencies
Agencies providing support services can filter tickets by client and export a monthly report to demonstrate the volume of work completed.
Agencies and Developers Managing Multiple Client Sites
WPExclusive members can deploy this add-on across various client support desks without purchasing separate licenses for every site.
Pros and Cons
✅ Strengths
- Direct CSV generation from existing WordPress ticket list filters.
- Permission-based controls prevent unauthorized internal data broadsheets.
- Dynamic field ordering for customized spreadsheet layouts.
⚠️ Limitations
- Does not export media attachments or full ticket reply histories.
- Requires the base SupportCandy plugin to be installed and active.
- Developer auto-updates require an active license key. WPExclusive publishes updates manually when new versions are released.
Is SupportCandy – Export Ticket GPL Licensed?
Yes. SupportCandy – Export Ticket is distributed under the GNU General Public License (GPL) — the same license that governs WordPress itself. GPL gives any user the legal right to use, study, share, and redistribute the software. This is the legal framework that makes WPExclusive’s membership model possible.
WPExclusive distributes 100% original, unmodified files — the same release the developer publishes. No injected code, no alterations, no security risks.
Get SupportCandy – Export Ticket on WPExclusive
WPExclusive membership starts at $9.99/month, $87/year, or $149 lifetime — giving you SupportCandy – Export Ticket plus every plugin and theme in the library, on unlimited sites.
Explore the full supportcandy collection → or browse all WordPress plugins →
Frequently Asked Questions
What does SupportCandy – Export Ticket do?
SupportCandy – Export Ticket is a support extension used to generate CSV files from your ticket list. It allows agents to export filtered ticket data for external use in spreadsheets.
Is SupportCandy – Export Ticket free?
This export add-on is a premium extension. While SupportCandy has a free core version, the Export Ticket functionality is included in memberships from $9.99/month.
What is the latest version of SupportCandy – Export Ticket?
The current version is 3.1.6. WPExclusive members always receive the most current release as it becomes available.
How much does SupportCandy – Export Ticket cost?
Retail pricing starts at $79 for a single site license. Via WPExclusive, it is included in plans from $9.99/month.
Is it legal to use SupportCandy – Export Ticket via WPExclusive?
The plugin is GPL licensed, which explicitly permits redistribution. WPExclusive provides original, unmodified files — fully within GPL terms.
Can I export ticket replies with SupportCandy – Export Ticket?
Export Ticket focuses on ticket list fields, such as subject, status, and category. It does not export full conversation histories or file attachments.
