EDD Message Addon is an extension for Easy Digital Downloads that enables store owners and marketplace vendors to send unique, direct messages to customers from the WordPress dashboard. This addon streamlines communication by allowing for message logging and file attachments. It provides a centralized hub for managing customer interactions without leaving the administrative interface.
WPExclusive members get access to EDD Message as part of a full plugin and theme library — plans from $9.99/month. See the full Easy Digital Downloads collection →
What Is EDD Message Addon?
EDD Message Addon is developed by Easy Digital Downloads and is an ecommerce plugin for WordPress. It is designed to bridge the communication gap between store administrators and their buyers. It belongs to the ecommerce category on WPExclusive, alongside other tools for digital storefront management.
The plugin solves the problem of messy email chains by integrating messaging directly into the customer and vendor profiles. It is built for site owners who need to provide personalized support or send specific files to individual customers after a purchase.
EDD Message Addon Features
The feature set is built around direct dashboard-to-customer communication and accountability through detailed logs.
Unique Direct Messaging
The customer page in the dashboard is extended to include a new view where a custom, unique message can be crafted and delivered. Unlike standard automated emails, these are manually written for specific users. This is perfect for the ecommerce sector where high-touch customer service is required for digital assets.
Message Logging and Archiving
EDD Message keeps a record of all messages sent for future reference. Messages sent to a specific customer are visible on their individual message view, and a master table of all logs is accessible via the Reports menu. You can configure the plugin to log administrator messages, purchase receipts, and vendor-to-customer interactions.
Frontend Submissions Integration
When used with the Easy Digital Downloads Frontend Submissions extension, the messaging capabilities expand significantly. Marketplace owners can message vendors directly from the dashboard. More importantly, vendors gain a messaging form to contact customers who have purchased their specific products, allowing for decentralized support.
File Attachments and S3 Support
Messages sent through the dashboard can include file attachments to deliver assets quickly. The plugin also integrates with the Amazon S3 extension. This allows you to select files directly from your S3 buckets to attach to outgoing customer or vendor emails.
Pricing
Check current pricing on the EDD Message sales page — WPExclusive members access it as part of their plan.
| Plan | Price | Sites | Includes |
|---|---|---|---|
| WPExclusive Membership | From $9.99/month | Unlimited | EDD Message + full library |
For developers managing multiple sites, a WPExclusive membership covers EDD Message plus hundreds of other plugins and themes — usually less than one premium license.
Latest Version
The current version is 1.2.5. WPExclusive updates plugin files promptly after each release to ensure compatibility with the latest WordPress and EDD core versions.
How to Install
- Download the EDD Message .zip from your WPExclusive member account
- In WordPress: Plugins → Add New → Upload Plugin
- Select the .zip and click Install Now → Activate
- Navigate to Downloads → Settings → Extensions to configure your message log preferences.
- Go to an individual Customer or Vendor profile in the dashboard to find the “Message” tab.
Use Cases
Direct Asset Delivery
Use EDD Message to send personalized bonuses or corrected files directly to a buyer profile. This is highly effective in the ecommerce ecosystem for resolving download disputes or providing custom work.
Marketplace Communication
Facilitate talking between vendors and their customers. This reduces the burden on the site administrator by allowing vendors to handle their own customer inquiries directly through the vendor dashboard.
Audit Trails and Compliance
Maintain a strict log of all outgoing communications. If a customer claims they never received a specific instruction or file, the logs provide a verifiable record of exactly what was sent and when.
Agencies and Developers Managing Multiple Client Sites
WPExclusive provides a cost-effective way to deploy professional communication tools across dozens of client marketplaces. Instead of purchasing individual licenses for every site, a single membership covers all installations.
vs Alternatives
| Feature | EDD Message | EDD Slack | EDD Download Email Attachments |
|---|---|---|---|
| Direct Dashboard Email | ✅ Yes | ❌ No | ❌ No |
| Message Logging | ✅ Yes | ❌ No | ❌ No |
| Vendor Support | ✅ Yes | ❌ No | ❌ No |
| Starting Price | Premium | Premium | Premium |
| Available on WPExclusive | ✅ Yes | ✅ Yes | ✅ Yes |
Browse the full ecommerce plugins on WPExclusive →
Pros and Cons
✅ Strengths
- Centralizes customer communication inside the WordPress admin area
- Seamless integration with multi-vendor marketplaces using Frontend Submissions
- Supports Amazon S3 for large file attachments in messages
⚠️ Limitations
- Requires Easy Digital Downloads core plugin to function
- Does not support real-time chat (traditional email-based messaging only)
- Developer auto-updates require an active license key. WPExclusive publishes updates manually when new versions are released.
Is EDD Message Addon GPL Licensed?
Yes. EDD Message Addon is distributed under the GNU General Public License (GPL) — the same license that governs WordPress itself. GPL gives any user the legal right to use, study, share, and redistribute the software. This is the legal framework that makes WPExclusive’s membership model possible.
WPExclusive distributes 100% original, unmodified files — the same release the developer publishes. No injected code, no alterations, no security risks.
Get EDD Message Addon on WPExclusive
WPExclusive membership starts at $9.99/month, $87/year, or $149 lifetime — giving you EDD Message Addon plus every plugin and theme in the library, on unlimited sites.
Explore the full Easy Digital Downloads collection → or browse all WordPress plugins →
Frequently Asked Questions
What does EDD Message Addon do?
EDD Message Addon is a communication plugin used to send direct emails to customers and vendors from the WordPress dashboard. It eliminates the need to switch to an external email client when contacting buyers about specific orders.
Is EDD Message Addon free?
EDD Message is a premium extension. While there is no free version on WordPress.org, WPExclusive members can access it within their membership starting at $9.99/month.
What is the latest version of EDD Message Addon?
The current version is 1.2.5. The plugin is actively maintained — WPExclusive members always receive the most current release.
How much does EDD Message Addon cost?
Retail pricing varies per site license on the official site. Via WPExclusive, it is included in plans from $9.99/month.
Is it legal to use EDD Message Addon via WPExclusive?
The plugin is GPL licensed, which explicitly permits redistribution. WPExclusive provides original, unmodified files — fully within GPL terms.
Can vendors message their own customers with EDD Message Addon?
Yes, if you use Frontend Submissions, EDD Message enables a form on the vendor dashboard. This allows vendors to email customers who bought their products directly.
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