What Can this ChatBot do for you?
WPBot can converse fluidly with your users, improve customer satisfaction and Conversion rates. It can search your website, send/collect eMails, user feedback & phone numbers . Create bot responses from the WP backend, build conversational forms, integrate with messenger, WhatsApp, OpenAI ChatGPT (GPT3) , DialogFlowRich Messages & Card responses! Use Onsite Retargeting to show special offers, email subscriptions & messages on Exit Intent and a lot more!
What is WPBot ChatBot?
WPBot is the next Generation ChatBot Plugin for WordPress with some very useful, ready to use tools. Conversational user experience is the future of technology. Enter WPBot – a new way of user interaction that allows your WordPress website to connect with your users on a personal level while creating a more natural interaction that mimics the physical world.
24/7/365 WPBot can provide Intelligent live chat support and interact with your users to provide site search, support, feedback, eMail subscription or callback service. Use the bot notification and the on-site Retargeting feature to get user focus on a product or service that you offer. Increase customer satisfaction, Collect eMail addresses, reduce costs to scale and improve the ability to engage users.
WPBot ChatBot Features
Personalised, Persistent, 24/7 ChatBot
A personalized welcome message goes a long way to light up one’s day. WPBot can greet returning users or show your message in the notification area. What is worse than not having a live chat on your website? It is getting a “No one is Available to Chat” message. WPBot is always there to help your site users.
Plug and Play ChatBot
Usually, chatbots need extensive training and integration. WPBot is plug n’ play. If your website is in the English language – you can simply Install WPBot, set your email and you are ready to go. For other languages – you can change all the bot responses from the backend in 15 minutes. Of course, you have the option to take it all the way and really make the ChatBot intelligent with machine learning and AI using Dialogflow!
Artificial Intelligence & NLP
WPBot is Intelligent. Integrated with OpenAI and Google’s Natural Language Processing (NLP) and AI through DialogFlow V2. It is capable of Small Talk, can carry on a conversation flow and fulfill any reasonable request.
How the ChatBot Works
WPBot follows a streamlined algorithm and workflow to fulfill a user request. See the diagram below to understand how the ChatBot works:
User Intent Detection from Natural Language Input
WPBot Works Based on Two Types of User Intents for Commands.
Predefined intents can work without integration to DialogFlow API and AI. These are readily available as soon as you install the plugin and can be turned on or off individually. Predefined Intent examples are Simple Text Responses (created inside WordPress backend), Website Search, eMail subscription, Call Me Back, Feedback Collection, Frequently Asked Questions, Support eMail etc.
Custom intents give you the option to build a truly human-like, intelligent and comprehensive chatbot. Build any type of Intent and Responses (including rich message responses) directly in DialogFlow and train the bot accordingly. When you create custom intents and responses in DialogFlow, WPBot will display them when user inputs match with your Custom Intents along with the responses you created. You can also build Rich responses by enabling Facebook messenger Response option.
In addition, you can also Enable Chained Questions and Answers using Follow Up Intents, Contexts, Entities etc. and then have resulting answers from your users emailed to you or use your own web hooks. This feature lets you create a series of questions inside DialogFlow that will be asked by the bot and based on the user inputs a response will be displayed, emailed to you or anything else you wish using webhooks.
WPBot also supports Rich responses using Facebook Messenger integration and Cards. This allows you to display Images, Cards, Quick Text Reply or Custom PayLoad inside the ChatBot window.
Integrated FaceBook Messenger Live Chat and More
Integrate FaceBook Messenger experience directly into your website. This allows your customers to interact with your business any time with the same personalized, rich-media experience they get on FaceBook Messenger Live Chat! This feature is completely optional and is not required for normal chatbot activity.
The main purpose of this feature is to provide a Live chat channel for support in addition to the chatbot.
A separate FaceBook Messenger ChatBot addon is available that extends the WPBot’s functionality so the ChatBot can chat with your users on your Facebook Page & Facebook Messenger. Utilize our ChatBot on your website as a hub to respond to customer questions powered by DialogFlow’s machine learning, do website search (for WPBot) or product search (for WoowBot) on the FaceBook and Messenger platforms.
Onsite Retargeting, Remarketing, Conversion Optimization, Exit Intent
Recover up to 15% of Abandoning Visitors with Onsite Retargeting. WPBot detects exiting Visitors and displays a targeted offer to your visitor determined by you. Up to 25% of retargeted visitors will respond to your message and turn into customers. Targeted offers can be a coupon code, free ebook or any exciting offer of your choice!
The Onsite Retargeting helps your Conversion rate optimization by showing your special offers and coupons on Exit Intent, Time Interval or Page Scroll Down inside the chatbot window. Get rid of those other Exit Intent popups with a chatbot that talks directly with the shopper. Reduce Abandoned Cart by showing timely messages with the Chat Bot!
All of these will translate into a much higher rate of customer conversions by reducing the potentials for bounce backs.
Simple Text Responses
Create unlimited text responses from your WordPress backend. The ChatBot uses an advanced search algorithm for natural language phrases matching with user input.
Newsletter Subscription
WPBot can prompt User for eMail subscription. Link this with your Retargeting ChatBot window popup and a special offer. People can register their email address that you can later export! GDPR compliant with unsubscribe command option from the ChatBot!
Light Integration with almost any 3rd party live chat systems
Want to offer your site users with options to reach out to you for live support? WPBot can lightly integrate with Facebook messenger and almost any other 3rd party Live Chat systems that provide a unique chat page URL like Tawk.to.
++A Live Chat AddOn is now also available fully integrated with the ChatBot.
ChatBot Widget ShortCode
WPBot provides a handy ChatBot widget that you can place anywhere on any of your pages inline using a handy shortcode! This unique feature opens up a lot of new and unique possibilities to use the ChatBot in innovative ways! When you use the ChatBot widget shortcode on a page, the floating ChatBot icon is automatically turned off for that page.
Click to Chat Link
Use the Click to Chat shortcode so people can click on a text link anywhere from your contents and open the ChatBot window! This allows you to have a Call to Action link for chatting with the Bot and find out more information and answers to questions a user may have.
Embed WPBot on Any Other WebSite
The WPBot can be embedded on any other website by copying a few lines of code – Including Static HTML or any PHP based system or any other CMSs. Own multiple websites or just want to let other people use your Bot on their websites? Now you can! Once embedded on other sites, the ChatBot will function as it does on your own site!
ShortCode for Page
Load WPBot on any page itself with shortcode. With this feature, you can create a single landing page for your users to Chat with your Bot!
Skype, WhatsApp, Viber, Web Link & Phone Call Icon Integration
You can also Enable quick icons for Skype, WhatsApp, Viber, Any Web Link & Phone Call with the chat window. If you provide support through any of those channels then this is a great way to serve your customers.
Personalise your ChatBot!
Choose from one of the 5 modern chat window templates. Upload your ownbackground image to show behind the chat window. Add multiple variations of ChatBot responses for each node. They will be used randomly and give an appearance of more human like responses.
Language Support
MO/Pot file included but not really necessary unless you want to translate the backend as well. Otherwise, every Chat Bot response and system text displayed on the chat window can be edited from the WPBot back end easily and quickly. WPBot also supports RTL!
**Please note that multiple languages at the same time are NOT supported.
Image and Youtube Video Support
The ChatBot supports images and youtube videos. Simply paste any image (jpg or gif) or youtube video’s full link inside the ChatBot’s Language Center or your Dialogflow intent responses and they will start displaying inside the ChatBot! Add from your WordPress media library or Giphy animated gif images easily and quickly from the ChatBot language center with the floating image options.
Bot Activity Scheduling
You can schedule the day and time during which the WPBot will operate. This opens up the possibility of running the Bot in conjunction with another Live chat support system. You can schedule WPBot to run only when you are not available for Live chat outside of your normal office hours. Ensure that your shoppers are never left hanging for an answer.
Use WPBot without Any Technical Knowledge – Plug n’ Play!
Sure, there are extra benefits to using Dialogflow and its advanced features. But you can have a powerful bot right out of the gate without using Dialogflow right away or ever at all! WPBot’s predefined intents can work out of the box and without integration with DialogFlow API and AI. These are readily available as soon as you install the plugin and can be turned on or off individually.
Advanced Site Search
This is the default user intent. WPBot will conduct an advanced website search and try to match user queries with your website contents and show results.
In-Chat Support and Contact
WPBot provides support directly from the Chat window. You can add commonly asked questions (FAQ) and answers in the backend that WPBot will display when the user goes to support area. If the user does not find answers to his question in the FAQ, he can opt to send an email to site admin by chatting!
Call Me Back
The Call Me Back feature of this chat bot lets you get call requests from your customers. The call request will be emailed to the admin. This great feature allows you to collect prospective customer’s phone number and allows you to call them back at your conveniences.
Collect Customer Feedback
Users can quickly select a Send Feedback option and email about their shopping experience on your website. Collect Customer Feedback and improve your eCommerce website with WPBot.
Available ChatBot AddOns
- Conversational Forms Pro Addon
- Live Chat Addon
- Chat Sessions AddOn
- FacebBook Messenger Addon
- WhatsApp ChatBot Integration Addon
- OpenAI GPT-3 Integration Addon
- Extended Search Addon
- White Label Addon
- Mailing List Integration AddOn
- Extended UI (2 additional templates)
- Settings Import/Export
- Multi Language AddOn
- Voice Message AddOn
- Simple text Responses Pro AddOn
- Voice communication Addon
- Woocommerce AddOn
- Telegram AddOn
