What is Awesome Live Chat?
When WordPress users need a reliable customer communication solution without recurring costs, Awesome Live Chat offers a self-hosted alternative to third-party chat services. This powerful WordPress plugin enables you to provide real-time support to visitors while maintaining complete control over your data and infrastructure.
What Makes Awesome Live Chat Different
Unlike most live chat solutions that require monthly subscriptions to external services, Awesome Live Chat is completely self-hosted on your WordPress site. This means no recurring fees, complete data ownership, and seamless integration with your existing WordPress infrastructure.
- No third-party dependencies or monthly subscriptions
- Unlimited operators and departments at no extra cost
- Complete control over chat data and visitor information
Awesome Live Chat Features for WordPress Users
Core Chat Functionality
The plugin delivers a robust chat experience with non-breakable sessions that follow visitors across tabs, ensuring you never lose a conversation. The responsive design works seamlessly on desktop, tablet, and mobile devices, providing consistent experience regardless of how visitors access your site. Built with modern technologies including CoffeeScript and LESS, the chat interface is smooth, intuitive, and professional.
Operator & Department Management
Scale your support operations without limitations. Awesome Live Chat supports infinite operators and departments, making it ideal for growing businesses. Organize your support team by departments such as Sales, Technical Support, or Billing, and route chats appropriately. Each operator can handle multiple conversations simultaneously, with the intuitive dashboard making conversation management effortless.
Visitor Analytics & Data
Gain valuable insights about your website visitors with comprehensive tracking features. The plugin displays visitor information including country of origin with flag display, IP addresses, and browsing behavior. This data helps you understand your audience better and tailor your support approach accordingly. Unlike third-party services, all this data remains on your server, ensuring privacy and compliance with data protection regulations.
How to Install Awesome Live Chat
Quick Installation
- Purchase and download the plugin from CodeCanyon
- Go to Plugins → Add New in WordPress dashboard
- Click Upload Plugin and select the downloaded zip file
- Install Now → Activate
- Configure settings in the Awesome Live Chat dashboard
Important Note: CDN and cache plugins may conflict with Awesome Live Chat functionality. Disable caching for chat-related pages or configure exclusions before activating the plugin.
Who Should Use Awesome Live Chat?
E-commerce Store Owners
Perfect for WooCommerce stores looking to provide instant customer support during the buying process. Answer product questions, resolve cart issues, and increase conversion rates by being available when customers need assistance most. The offline message feature ensures you capture leads even outside business hours.
Service-Based Businesses
Consultants, agencies, and professional service providers can use Awesome Live Chat to qualify leads and schedule consultations. The department feature allows routing different types of inquiries to appropriate team members, improving efficiency and customer satisfaction.
Awesome Live Chat vs Alternatives
| Feature | Awesome Live Chat | Tawk.to (Free Alternative) |
|---|---|---|
| Hosting | Self-hosted | Cloud-based |
| Monthly Fees | None | Free with paid features |
| Data Ownership | Complete control | Third-party hosted |
| Customization | Full WordPress integration | Limited customization |
Awesome Live Chat Pricing
Available for a one-time purchase of $29 on CodeCanyon with 6 months of included support. This includes lifetime plugin updates and all features without additional costs or hidden fees. Unlike subscription-based alternatives, there are no recurring monthly charges for using the service.
Pros and Cons
✅ Pros
- No monthly subscription fees – one-time purchase only
- Complete data ownership and privacy control
- Unlimited operators and departments
- Seamless WordPress integration without third-party dependencies
- Responsive design works on all devices
- Visitor tracking and analytics included
❌ Cons
- May conflict with CDN and caching plugins
- Requires self-hosting – server resources consumed
- Limited to WordPress sites only
- No AI-powered chatbot features
Frequently Asked Questions
Is Awesome Live Chat compatible with caching plugins?
CDN and cache plugins may conflict with Awesome Live Chat functionality. It’s recommended to disable caching for chat-related pages or configure proper exclusions before installation.
Can I use Awesome Live Chat on multiple websites?
Each license from CodeCanyon is valid for a single WordPress installation. You’ll need to purchase additional licenses for multiple websites.
Does Awesome Live Chat work with WooCommerce?
Yes, it’s fully compatible with WooCommerce and other WordPress plugins. You can provide customer support during the shopping process to increase conversions.
Can visitors send messages when all operators are offline?
Yes, the plugin includes an offline message feature that allows visitors to leave messages when no operators are available. These messages are stored in your WordPress dashboard.
Is visitor data stored securely on my server?
Yes, all chat data and visitor information is stored on your WordPress database, giving you complete control over data security and privacy compliance.
Can I customize the chat widget appearance?
The plugin offers customization options through the WordPress dashboard. You can adjust colors, positions, and other visual elements to match your brand.
Final Verdict
Awesome Live Chat is an excellent choice for WordPress users seeking a cost-effective, self-hosted live chat solution. It’s particularly well-suited for small to medium businesses that want to avoid monthly subscription fees while maintaining control over their customer data. While it may lack some advanced AI features found in premium alternatives, its core functionality is robust and reliable for most customer support needs.
