SupportCandy – Private Credentials is an add-on for the SupportCandy helpdesk that lets customers and agents securely share sensitive login details inside tickets. This extension ensures that information like cPanel access or FTP details is protected through database-level encryption. It prevents sensitive data from being exposed in plain text within ticket replies or email notifications.
WPExclusive members get access to Private Credentials as part of a full plugin and theme library — plans from $9.99/month. See the full supportcandy collection →
What Is SupportCandy – Private Credentials?
SupportCandy – Private Credentials is developed by supportcandy and is a support plugin for WordPress. It belongs to the support category on WPExclusive, alongside other tools for customer service teams and helpdesk managers.
This extension resolves the risk of data theft by moving sensitive login information out of standard ticket replies. It is designed for agencies and developers who require administrative access to client websites to troubleshoot technical issues.
SupportCandy – Private Credentials Features
The feature set for Private Credentials is built around data security and granular access control for support personnel.
Secure Data Encryption
Private Credentials stores all submitted information in an encrypted format within the database. This prevents data from being read as plain text if the database is accessed. By encrypting these details, the plugin ensures that host, username, and password fields remain confidential even if standard ticket logs are exported or reviewed in the backend. This is a critical security layer for teams providing technical support services.
Dedicated Support Widget
The plugin adds a specialized “Private Credentials” widget to the individual ticket sidebar. Ticket creators can use this dedicated area to add, edit, or delete their sensitive information at any time. Because the data is kept inside this widget rather than the ticket body, it is excluded from email notifications sent to other users or agents who do not have explicit permissions to view it.
Agent Capability Management
Private Credentials introduces specific agent roles to manage data access. Site administrators can assign permissions to View Credentials, Modify Credentials, or Delete Credentials. These permissions can further be restricted based on ticket status, such as only allowing agents to see credentials for tickets assigned specifically to them or tickets currently in an unassigned state.
Pricing
Check current pricing on the Private Credentials sales page — WPExclusive members access it as part of their plan.
| Plan | Price | Sites | Includes |
|---|---|---|---|
| Personal | $79 | 1 Site | 1 Year Updates |
| Professional | $149 | 5 Sites | 1 Year Updates |
| Agency | $299 | 20 Sites | 1 Year Updates |
| WPExclusive Membership | From $9.99/month | Unlimited | Private Credentials + full library |
For developers managing multiple sites, a WPExclusive membership covers Private Credentials plus hundreds of other plugins and themes — usually less than one premium license.
Latest Version
The current version is 3.1.2. The plugin receives regular updates to maintain compatibility with the core helpdesk system and WordPress 6.x environments. WPExclusive updates plugin files promptly after each release.
How to Install
- Download the Private Credentials .zip from your WPExclusive member account
- In WordPress: Plugins → Add New → Upload Plugin
- Select the .zip and click Install Now → Activate
- Ensure the main SupportCandy plugin is installed and active
- Navigate to Support → Settings to configure agent capabilities for the widget
Use Cases
Web Development Agencies
Agencies requiring FTP or cPanel access from clients can use Private Credentials to gather this data without it leaking into ticket logs. This is essential for maintaining client trust during technical support sessions.
Managed WordPress Hosting Support
Support desks for hosting providers use the widget to allow customers to securely share staging site passwords or database credentials. It ensures that the sensitive data is only visible to the assigned technician.
Agencies and Developers Managing Multiple Client Sites
Professional developers can deploy the plugin across all client helpdesks using a WPExclusive membership. This allows for a consistent and secure data-sharing workflow across unlimited installations without paying for multiple high-tier licenses.
vs Alternatives
| Feature | Private Credentials | SupportCandy Workflows |
|---|---|---|
| Credential Encryption | ✅ Yes | ❌ No |
| Role-based Access | ✅ Yes | ✅ Yes |
| Side-bar Widget | ✅ Yes | ❌ No |
| Starting Price | $79 | $79 |
| Available on WPExclusive | ✅ Yes | ✅ Yes |
Browse the full support plugins on WPExclusive →
Pros and Cons
✅ Strengths
- Safely stores sensitive info using database encryption
- Prevents credentials from being sent in unencrypted email notifications
- Granular control over which agents can view or modify the secure data
⚠️ Limitations
- Requires the core SupportCandy free or pro plugin to function
- Developer auto-updates require an active license key. WPExclusive publishes updates manually when new versions are released.
Is SupportCandy – Private Credentials GPL Licensed?
Yes. SupportCandy – Private Credentials is distributed under the GNU General Public License (GPL) — the same license that governs WordPress itself. GPL gives any user the legal right to use, study, share, and redistribute the software. This is the legal framework that makes WPExclusive’s membership model possible.
WPExclusive distributes 100% original, unmodified files — the same release the developer publishes. No injected code, no alterations, no security risks.
Get SupportCandy – Private Credentials on WPExclusive
WPExclusive membership starts at $9.99/month, $87/year, or $149 lifetime — giving you SupportCandy – Private Credentials plus every plugin and theme in the library, on unlimited sites.
Explore the full supportcandy collection → or browse all WordPress plugins →
Frequently Asked Questions
What does SupportCandy – Private Credentials do?
SupportCandy – Private Credentials is a support plugin used to securely collect sensitive login information. Private Credentials allows customers to share details like passwords and server access in an encrypted format.
Is SupportCandy – Private Credentials free?
Private Credentials is a premium extension available for purchase. You can access it via a $9.99/month membership on WPExclusive.
What is the latest version of SupportCandy – Private Credentials?
The current version is 3.1.2. The plugin is actively maintained — WPExclusive members always receive the most current release.
How much does SupportCandy – Private Credentials cost?
The plugin starts at $79 yearly for a single site. Via WPExclusive, it is included in plans from $9.99/month.
Is it legal to use SupportCandy – Private Credentials via WPExclusive?
The plugin is GPL licensed, which explicitly permits redistribution. WPExclusive provides original, unmodified files — fully within GPL terms.
Can agents delete credentials in SupportCandy – Private Credentials?
Yes, Private Credentials allows administrators to assign specific permissions for viewing, modifying, or deleting credentials based on the agent’s role.
