SupportCandy – Timer is an add-on that enables agents to maintain and track the time spent on individual support tickets using a stopwatch-style interface. This plugin helps teams record precise durations to make productivity decisions or bill customers based on effort. It integrates directly into the ticket sidebar for immediate access during support sessions.
WPExclusive members get access to SupportCandy Timer as part of a full plugin and theme library — plans from $9.99/month. See the full SupportCandy collection →
What Is SupportCandy – Timer?
SupportCandy – Timer is developed by SupportCandy and is a support extension for WordPress helpdesks. It belongs to the support category on WPExclusive, alongside other tools for customer service management.
This extension solves the problem of manual time guessing by providing an automated way to log agent activity. It is designed for support teams that need to justify billing hours or monitor agent efficiency across different ticket types.
SupportCandy – Timer Features
The feature set is built around providing granular visibility into the time lifecycle of a support request.
Active Time Tracking
Agents can start, pause, or stop a timer directly within the individual ticket page. This stopwatch functionality allows for real-time tracking while the agent is actively working. Once a task is finished, the agent stops the timer, adds a description for the log, and submits the record to the support ticket history.
Multi-Agent and Manual Logs
SupportCandy Timer works independently for every agent, meaning multiple staff members can run timers simultaneously on the same ticket. This is useful for collaborative troubleshooting where different specialists contribute time. For instances where a stopwatch wasn’t used, agents have the ability to submit manual time log records to ensure all work is documented.
Management and Visibility
Administrators can configure the system to auto-start when a new ticket is added or auto-stop all active timers when a ticket is closed. The plugin also includes a customer widget, allowing clients to see the total time spent if the admin grants permission. Agents can view and modify existing logs or see cumulative time spent across all of a specific customer’s tickets.
Pricing
Check current pricing on the SupportCandy Timer sales page — WPExclusive members access it as part of their plan.
| Plan | Price | Sites | Includes |
|---|---|---|---|
| Personal Plan | $79/year | 1 Site | All Extensions included |
| Professional Plan | $149/year | 5 Sites | All Extensions included |
| Agency Plan | $299/year | 20 Sites | All Extensions included |
| WPExclusive Membership | From $9.99/month | Unlimited | SupportCandy Timer + full library |
For developers managing multiple sites, a WPExclusive membership covers SupportCandy Timer plus hundreds of other plugins and themes — usually less than one premium license.
Latest Version
The current version is 3.2.1. The plugin receives regular updates to ensure compatibility with the core helpdesk and the latest WordPress environments. WPExclusive updates plugin files promptly after each release.
How to Install
- Download the SupportCandy Timer .zip from your WPExclusive member account
- In WordPress: Plugins → Add New → Upload Plugin
- Select the .zip and click Install Now → Activate
- Navigate to Support Manager → Settings → Timer to configure general options
- Enable the Timer widget in the SupportCandy widget settings for it to appear on ticket pages
Use Cases
Billable Support Hours
Ideal for freelancers or technical consultants who use a support helpdesk to manage client requests and need to bill based on exact time logs. SupportCandy Timer provides a defensible record of work performed.
Productivity Auditing
Support managers can use the logged data to identify which ticket categories or customers consume the most resources, allowing for better staff allocation and workflow optimization.
Agencies and Developers Managing Multiple Client Sites
Agencies can deploy this extension across various client support portals to maintain standardized reporting. A WPExclusive membership allows you to install the plugin on unlimited sites without additional per-site licensing costs.
Pros and Cons
✅ Strengths
- Supports independent timers for multiple agents on a single ticket
- Includes automated start/stop functionality based on ticket status
- Provides time log macros for use in automated email notifications
⚠️ Limitations
- Requires the core SupportCandy plugin to be installed and active
- Developer auto-updates require an active license key. WPExclusive publishes updates manually when new versions are released.
Is SupportCandy – Timer GPL Licensed?
Yes. SupportCandy – Timer is distributed under the GNU General Public License (GPL) — the same license that governs WordPress itself. GPL gives any user the legal right to use, study, share, and redistribute the software. This is the legal framework that makes WPExclusive’s membership model possible.
WPExclusive distributes 100% original, unmodified files — the same release the developer publishes. No injected code, no alterations, no security risks.
Get SupportCandy – Timer on WPExclusive
WPExclusive membership starts at $9.99/month, $87/year, or $149 lifetime — giving you SupportCandy – Timer plus every plugin and theme in the library, on unlimited sites.
Explore the full SupportCandy collection → or browse all WordPress plugins →
Frequently Asked Questions
What does SupportCandy – Timer do?
SupportCandy – Timer is a support add-on used to track the duration agents spend on specific helpdesk tickets. SupportCandy Timer provides a stopwatch interface in the sidebar and supports both manual and automatic time logging.
Is SupportCandy – Timer free?
SupportCandy Timer is a premium extension. While the core ticketing system offers a free version, this specific time tracking functionality is accessible via WPExclusive from $9.99/month.
What is the latest version of SupportCandy – Timer?
The current version is 3.2.1 — WPExclusive members always receive the most current release shortly after it is published by the developer.
How much does SupportCandy – Timer cost?
Retail pricing starts at $79/year for a single site license. Via WPExclusive, it is included in plans from $9.99/month.
Is it legal to use SupportCandy – Timer via WPExclusive?
The plugin is GPL licensed, which explicitly permits redistribution. WPExclusive provides original, unmodified files — fully within GPL terms.
Can I show the timer to my customers?
Yes, SupportCandy Timer includes a widget setting that allows you to choose who can see the time logs. You can permit customers to see the total time spent without giving them access to start or stop the timers.
